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Accueil et gestion des clients difficiles. Négociation commerciale/ s’affirmer face aux clients difficiles. – ISTAM

Formations

Accueil et gestion des clients difficiles. Négociation commerciale/ s’affirmer face aux clients difficiles.

QUELS SONT LES OBJECTIFS ?

  • Développer sa flexibilité relationnelle en situation de négociation.
  • Percevoir les comportements avec finesse et ajuster sa communication.
  • S’entraîner pour développer les réflexes efficaces en situation de conflits
    (négociation tendue, indifférence, agressivité, mauvaise foi…).

Sessions:

Du 12 au 14 Sep 2022

Reserver votre place

Plus de détails:

Télécharger la fiche technique